Complaints

If the goods you received from us are not in order, please get in touch. We will sort it out together.

How to proceed

1. Notify us of the defect by e-mail at [email protected] or by letter to 4C minerals, s.r.o., Korunní 906/29, 120 00 Prague 2, Czech Republic. Describe the defect and tell us how you would like the complaint to be resolved.
2. Send us the claimed goods to 4C minerals, s.r.o., Korunní 906/29, 120 00 Prague 2, Czech Republic. The complaint is considered made at the moment we receive the goods.

Good to know

• If a defect becomes apparent within six months of receipt, the goods are deemed to have been defective upon receipt.
• When taking over the shipment, check that the packaging is intact and report any damage to the carrier immediately.
• Complaints do not cover a defect for which the goods were sold at a lower price, nor wear and tear caused by normal use.

Full conditions are set out in our Terms and Conditions (Article 11). If you want to return goods without giving a reason, please follow the Withdrawal from the contract page.